Customizing Webstore Settings

To change webstore settings, go to our home page, and find the two login fields at the upper right. Type your account name (the last part of the link you put on your site for ticket purchasers to click on) in the account field, and your (case sensitive) password in the password field, and then click on the Login button. Click on the Webstore Settings tab of the Account Home page you got to.


The Webstore Settings tab allows you to set twelve webstore settings. After you've changed a setting, tab to or click in another field so that the Submit Updates button is enabled, and then click on the button to put the change into effect.


(Some of these settings can be specified separately for different productions or even performances, using the Per-Show Settings tab. Most people have no need of this added specificity, but ask us if you think you might.)


  1. Name: This name is displayed toward the upper right of the webstore, typically the name of the school or drama program. Clicking on the name links to the website below.
  2. Phone: This phone number is displayed under the name, and should be the main contact number for purchasers. There is room in the field for an optional email address.
  3. Website: Provide a link to the school home page or calendar or drama program website. We recommend that the website linked to be one of the ones with a link back to the webstore.
  4. Link to small image: Provide a link to a small square image that will be displayed in the top right of the shopping page.
  5. Email Receipt Copies: If checked, copies of receipts for all purchases will be sent to the email address specified below.
  6. Email Receipt Address: If the box above is checked, copies of receipts for all purchases will be sent to the the email address specified here.
  7. Allow Donations: If checked, a link will appear on the website indicating that you accept donations. The amount of those donations will be added to your disbursements with only creditcard fees deducted.
  8. How long reservations remain in basket before timing out (MM:SS): After this amount of time, seats that were reserved by a shopper will be returned and made available for additional sales. Lower values will result in returning abandoned seats sooner, but may cause some purchasers to lose their seats while attempting to complete a sale. Values betweeen 5 and 10 minutes are usually appropriate.
  9. How long before curtain does the webstore cut off sales (HH:MM): After this time, online sales will be cutoff, and purchasers will see the cut off message indicated below.
  10. Maximum number of seating options to offer: This indicates the maximum number of seating options that will be displayed in a seat chart. This setting is only relevant in reserved seating environments. Larger numbers give a shopper more options about where to sit.
  11. Maximum number of seats per seating option: This indicates the maximum number of seats per reservation. A person who wants more seats can continue shopping and add additional reservations to the basket.
  12. Message to display if a show sells out: Enter text which will be displayed if a performance has no more seats available for online sales. For example, Seating for this show is limited. Please call us at 555-1212 for more information.
  13. Message to display when online sales have been cut off: Enter text which will be displayed if online sales have been closed for a performance. For example, Online sales for this show have been closed. Please call us at 555-1212 for more information.
  14. Text included on each receipt: Enter text which will be included on a receipt, perhaps telling customers what to do with their receipt. For example, Thank you for your purchase. Please bring this receipt to the show.
  15. Text included on each donation-only receipt: Enter text which will be included on a receipt for donations when no tickets were purchased. For example, Thank you for your donation.

After you've changed one or more of these values, click in another field to register the change, and then click on the Submit updates button to have the changes take effect, or click on the Revert to saved values button to cancel the changes.